Frequently Asked Questions
1. How do I book a bouncy castle with Kerazy Castles?
You can book your bouncy castle hire with Kerazy Castles by either calling or texting 07703 733 744 or e-mailing firstname.lastname@example.org.
2. Do your bouncy castles have age limits?
Yes, each castle has its own age specifications. This information is clearly displayed on the castles listing on our website.
3. My garden is slopped, can I still hire a bouncy castle?
We would always advise that bouncy castles are set up on a level surface but we are able to set bouncy castles up on a slight slope. Please inform us of any inclines or uneven surfaces when booking your castle so we can inform our delivery team in advice.
4. How long does it take to set up/inflate/deflate/pack up the inflatable?
Depending on the castle hired, access and surface area, the average set up time is approximately 15 – 20 minutes. Our friendly team will deflate and pack the equipment up in approximately 25 – 30 minutes depending on the size of the castle hired.
5. What do I get for my money?
The bouncy castle rental includes delivery, setup, collection, safety mats and any other equipment required.
6. How much notice is needed when booking?
Feel free to call any time between 8am and 8pm 7 days a week to book your bouncy castle hire with Kerazy Castles. We would like to make you aware that over the summer months we are extremely busy, so please book ASAP to save any disappointment. We do also receive last minute cancellations so booking on the day is sometimes a possibility.
7. Do I have to pay a deposit?
No you are not expected to pay a deposit for the bouncy castles hired
8. Are your bouncy castles insured?
All our bouncy castles carry full Public Liability Cover, risk assessments and safety certificates can be provided if required.
9. How much do you charge?
Prices vary depending on the dimensions and theme of the bouncy castle. Each castle has its own page on our website with all the information you will require including prices displayed.
10. How do I pay?
Most people choose to pay cash on delivery, we now accept credit card payments via PayPal payments and cheque payments need to be received in sufficient time for funds to clear before the booking date see our payment and cancellation terms tab at the top of this page.
11. What happens if it rains on the day of my booking?
Our motto is ‘come rain or shine, we will be there on time’. Bad weather such as heavy rain does not stop us from delivering our bouncy castles. However we do offer many castles with protective rain covers to prevent your small quests getting too wet. Please keep in mind that these covers will not totally stop the rain entering your castle. Customers who cancel bookings due to bad weather will incur a 50% cancellation fee, for more information please refer to our cancellations policy.
12. Can you set up on concrete/driveways/gravel/decking?
Setting up on concrete, wooden decking, pebbles and drives is not a problem at all but please inform us of this when booing so our team bring the relevant equipment.
13. What needs to be moved from my venue before set up?
Please ensure the area is clear of toys, garden furniture, rubbish etc ready for our team to inflate your bouncy castle. In the event of the area not being clear we may have to go away and return when we have finished our am deliveries.
14. Are safety instructions provided?
Safety instructions are available on our website.
15. What happens with regards to trailing cables?
All cables are 240v blue commando plugs that are water resistant, however due to the nature of our work it is very impractical to cover the cables up and in some cases this can lead to overheating. As such we do not cover or tape down any cables. If you have any concerns over this, please let us know at least 7 days in advance of the booking and make sure your concerns are clearly displayed in the customer notes.
16. Can I hire inflatables overnight?
Yes, all castles can be hired overnight for an additional £25 provided the venue is safe and secure
17. When are your bouncy castles available?
Our castles are available 7 days a week, including Bank Holidays.
18. Can I cancel my booking?
Yes, cancellations can be made at any time, you may however incur a charge depending on the notice given. Please refer to our cancellations policy for more information.
19. Who is liable for the equipment left at my venue?
Once the bouncy castle equipment is set up at your venue and the delivery driver has left, you take sole responsibility in the event of any damages or theft. Please keep this in mind and ensure that all equipment is kept safe and secure.