Cancellations Policy

Kerazy Castles understand that there’s times when things don’t goto plan or you may need to cancel your booking. This isn’t a problem at all,however when you book with Kerazy Castles the preparation of your bouncy castle hire starts for us. Therefore we have put together a cancellation policy that we feel is reasonable and protects both yourself and Kerazy Castles.

Please take a look at the order value breakdown below for cancellation terms and notice periods:

Orders up to £100

Kerazy Castles accept cancellations for orders of this value. We would, however require the customer to cancel the booking 24 hours before their event. Should we not receive this notice the customer will incur a 50% charge. This cost is to cover the preparation in organising the delivery of the bouncy castle and other overheads. Please note: We require cancellation confirmation in writing, either via letter, SMS or email.

£100 - £200

Should you wish to cancel a booking of this value we would require 7 days’ notice. Should you cancel after this notice period you may incur a cancellation fee of up to 25% of the original order value. If we receive the cancellation a day before the event the customer will incur a 50% charge of the original order value. Please note: We require cancellation confirmation in writing, either via letter, SMS or email.

£200 - £400

For orders of this value we would require cancellation notice 14 days before the event. Should we not receive this notice or cancellations are made in between the 14 days you may still receive a cancellation fee of up to 25%. If the cancellation is received a day prior to the event the customer will be expected to pay a 50% charge of the original order value. Please note: We require cancellation confirmation in writing, either via letter, SMS or email.

Over £400

Unfortunately due to the amount of preparation and time that is involved in an order of this value or above the customer would receive a 35% charge when cancelling their booking. This charge would be applied regardless of the notice given. If the cancellation is received a day prior to the event the customer will be expected to pay a 50% charge of the original order value. Please note: We require cancellation confirmation in writing, either via letter, SMS or email.

Cancellations due to lack of space:

We clearly list all of our bouncy castle dimensions on our website to prevent any disappointment on your special day. Therefore if we arrive at the venue and find we are unable to inflate the bouncy castle due to lack of space, the customer will be charged 50% of the original order value. This payment is to cover the time, fuel and other overheads involved in organising and delivering the bouncy castle.

PLEASE NOTE: COME RAIN OR SHINE WE WILL BE THERE ON TIME!
SHOULD YOU WISH TO CANCEL YOUR BOOKING DUE TO BAD WEATHER, AFTER THE RELEVENT NOTICE PERIODS GIVEN A 50% PAYMENT OF THE ORIGINAL ORDER WILL STILL BE REQUIRED.



Should you wish to discuss the terms and conditions further,please do not hesitate to get in touch via e-mail: info@kerazycastles.co.uk or call our friendly team on 01274 673 616.